. . £8p/m extra or included with Gig1 or Volt. Just joined. on 27-01-2023 17:22. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Second, you'll likely need a manned installation for your VM services. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Get the Hub ready by connecting the wires. There should be a screw F socket on the bottom where the cable is now just pushed onto. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. I’ve just received my quick start package. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. Next, connect the power cable. We have a virgin media wall socket with an - 4353656 - 2. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. However the wall socket doesn’t have the correct connection for the cable with the hub. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday1 ACCEPTED SOLUTION. 1. Stay safe online. 9. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Tudor. Unscrew the connector from the wall box. SpeedPlaced an order and the lady said we were eligible for quick start self installation. This is a little untidy for my likeing. I'm currently renovating my living room, including the electrics. Broadband only; Fibre broadband; Switch broadband; Gigabit. Call the pre-installation and delivery team on 0800 052 1734. Tudor. Virgin Media Community; Broadband; QuickStart, set up and connections; No wall socket; Options. Occasionally only a very short stub of wire is left behind often hidden within. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches vi. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. What to expect with broadband installation. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Virgin media wall socket for broadband is not what js shown on the installation guide. Getting Connected with Virgin Media is easy when you have a wall socket. Virgin Media Community. . However, I do not have any of the specified wall sockets available. This seems to be the only way that i can speak to someone about the issue. I can only find the TV socket. All the wall sockets I can see are for BT. Joining in Options. If no. We can certainly get a move of the equipment. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. Virgin Media Community; Broadband; QuickStart, set up and connections; No wall socket; Options. TV. Step 2 Plug the cables into the Hub Screw the white cable with the black tab firmly in the Hub. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put. QuickStart, set up and connections. on 03-12-2022 10:11. 0 Kudos Reply. Stream from Virgin Media. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. When you place your order, we'll let you know. Thank you. Options. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. Some of the cables hanging out the wall were cut off after the house improvements. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. TV on the go. These enter my house via an air brick/vent very close to. Back a step. I wanted to check with people on here before trying to get an engineer in, just. A Ti-Vo was installed in one of the upstairs bedrooms. Does your wall socket look different? Your wall socket may have a plug attached to it. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. Don’t plug the power cable into a plug socket yet. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. If you're happy with this and for the charge we can make the arrangements for you 🙂. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). The wall box may be branded with the logos of an old cable TV company (not VM). However, as I have been trying to set this up, I noticed that I - 5055231Follow these simple installation steps for your Virgin Media home phone set up. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . Failing this. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday 1 ACCEPTED SOLUTION. But I have no Virgin Media Wall socket in my room. I'm a Very Insightful Person, I'm here to share knowledge. The pre-install team number is 0800 052 1734. on 17-12-2022 10:39. 2. in QuickStart, set up and connections 21-07-2023Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. There may be a coax cable lurking behind those two blanking plates. I cannot find a Virgin wall socket within my flat. 4 Connect the powerCall the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726Sky Q can use the Virgin Media broadband service over wifi. • Connect the power supply to the back of the new box, then switch on at the wall. This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. look forward to at least 5 weeks before you are connected . Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. 0 Kudos. We can certainly work to get an engineer booked in to get this installed. The first thing is to start making alternative arrangements for your internet connectivity. - 5250024 Re: No Wall Socket for Quickstart. Entertain me; Broadband Deals. 100. Take a look outside where the incoming cable is. 5. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. Up to speed. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. Options. You need a small spanner to remove this, then push the provided connector over the exposed end. Plug the cables into the Hub. Virgin Mobile. Image below of the Virgin Media PSU Plug that connects to the coax. 2. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Browse Virgin Media Virgin Media Community. If your query arises from a switchover process by VM to a 21CV phone-via-router connection from the back of the hub, then VM should offer to modify your phone wiring free of charge so your existing phone extension sockets still work in the same way. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. on 14-09-2022 12:00. Manage Your Account. Email. VM phone sockets are not used for Broadband services, & as far as new customers are concerned are now obsolete, as the phone service is provided via sockets on the Broadband hub. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. 150 from a. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. No virgin wall socket in my house. The cable line runs into the house to the socket but the router cable make end is - 5038783on 10-02-2022 17:26. This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. Tuning in. I am going to cancel. I think there’s something missing to the Virgin Media wall socket in my flat. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. 168. Entertain me; Broadband Deals. But I have no Virgin Media Wall socket in my house. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023This video will show you how to install a Virgin Media extension cable. I have tried to contact vm but I don’t have a landline number so they w. Dave. It has two outputs on the left of the wall box. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. just moved in, can see the brown cable coming in from outside but there's no VM. )In this video, I am showing the sta. All forum topics; Previous topic; Next. Hey Bilalkhera92, thank you for reaching out and I am so sorry to hear you have no socket. No Virgin media wall socket JakeDobinson. Options. I've also got an old NTL phone socket so. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. 68K; 345; 502; Alex_RM. Im currently staying with family who use BT but wanted to pay for my own internet as i do online gaming and needed a better connection but the wall socket is in use and since i wanted a direct connection i was wondering if its possible to get a VM socket installed into my own room and how i would go about doing that. It is a RJ11 connector on the TEL1 phone socket on the hub. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. . Some of the cables hanging out the wall were cut off after the house improvements. No Virgin Media Wall Socket on 13-04-2022 14:47. I found this which seems - 5282154 - 2Joining in. V6. We have tried plugging it into the only box we found it would fit but no luck. Home Phone. I'm a Very Insightful Person, I'm here to share knowledge, I don't. No Virgin media wall socket. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Connect the Hub’s power cable with the blue tab. New to the UK and just moved into our first home here. 3. Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. We have a virgin media wall socket with an ethernet port in the wall but no round cable. 24 Inc Vat. I just found a box in the closet which has a cable indicated as CABELCON 4. The phone number doesn't connect you. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. You need a small spanner to remove this, then push the provided connector over the exposed end. Old Virgin Media box and poor signal. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I'm at the stage where I need to plug the -. But I have no Virgin Media Wall socket in my house. on 15-02-2022 10:03. Good luck . Volt. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Pop the power cable into a nearby plug socket, and turn it on. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page; No virgin media wall socket mattz1106. . Virgin supplies Broadband using DOCSIS technology. I am so sorry to hear that you seem to be missing a wall socket in the home. What confuses some people is the push-on connector provided. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If so you would need a maned install. Any experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. In some cases, you may only find a cable modem connector being fed into your home or a plastic wall box with Virgin Media branding on it. Once connected it directly to a hub, a little bit loose, but then interne. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. I'm very sorry for any issues you've had in speaking with the team. Solved: My broadband just arrived today. Hi, I've just received my router but I'm having trouble connecting it at the existing wall socket (we've just moved into a new house which already had Virgin). Subscribe to RSS Feed; Mark Topic as. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. I have only got one rectangular shaped white socket. Broadband. Also there will be an external, often brown, omnibox. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. I can only find the TV socket. You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. Virgin Phone Switchover. I have also checked outside and there is no box either on my property or on my boundary wall. Discounts, coupons and cashback: 2019 = £1,443. Look for an omnibox on the outside of your property and try and trace the cable. The one thats on the bottom is the one you need for Virgin. I seem to have two wall sockets for Virgin Media in my house. It has two outputs on the left of the wall box. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Damaged Wall socket. on 04-02-2023 11:17. VM BB TV Landline. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. The "two cables" sound very like a Sky dish install. We have the quickstart pack but sadly cannot get broadband set up and working. See where this Helpful Answer was posted. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. Hi, Having difficulty installing our new broadband. 68K; 134; 249; Matthew_ML. . No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayI have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. If digging / drilling / new external & internal cables are required the. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). (I did this video to help/guide new engineer as I did not find any for my self when I started. Connect the Hub’s power cable with the blue tab. The cables won’t attach to the wall socket which looks mangled. Turn on and start the hub. Tuning in. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Learn more. The below cable coupler has been recommended to. QuickStart, set up and connections. £12. Don’t plug the power cable into a plug socket yet. 29-12-2022 20:58 - edited 29-12-2022 21:00. No Virgin Media wall socket on 16-10-2022 22:48. Step 4. All the wall sockets I can see are for BT. No wall socket but wire from underneath floorboards. Manage Your Account. I ave attached the picture of - 5258910. Options. Virgin Media. See the section. Turn on and start the Box. 0 Kudos. Tudor There are 10 types of people: those who understand binary and those who don't and F. . Vonage 2nd line. Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). Virgin Media network is easy 1 Have a look in the box and make sure everything you ordered is in there. Is there likey to be any problem with this, such as degraded of weaker. 2. Virgin Media; My Virgin Media. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. If you had any further enthusiasm. Subscribe to RSS Feed;. Networking and WiFi. But the metal isolator box looks like it might be the wrong way around. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. . Look outside for a brown or grey VM box on the wall and trace the cable to the inside. . Dave. Push the red label end of the white cable, into the wall socket. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterday Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Virgin. My wall - 5351271. Get the Hub ready by connecting the wires. Had my kit sent to a home we’ve just moved into. Downstairs, the router works perfectly and the wall socket was installed with the arrival of the hub. Entertain me; Broadband Deals. Push the red label end of the white cable, into the wall socket. Vonage 2nd line. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayHi, I ordered a broadband only package and was told my address was applicable for a self install kit. In response to Jonny-M. Security matters. The box and cables may have been removed by the previous occupiers. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Delivery 7 days a week. 3K; 6. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. So I’ve tried inserting it to the socket below it instead but it’s not working. But the wall socket, I cannot attach the wall socket with Isolator Cable. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Speed. Connections to Virgin Media equipment are clearly marked in both cases. I don't even know what to do with it either. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHow and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayHi there @harpreetsingh21. The cable could be hidden within, or behind, furniture. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. Provides a range of audio and video signal connections. I will only be using one wall socket, so the other socket will have no connections. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Pop them out and see. Sign in . I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. My wall socket has fallen off as it was behind my sofa does anyone know if I come back to Virgin if this can be fixed?. Re: Wall socket. Discover how Virgin Media services are installed. I have ordered the quick setup kit for M125 Fibre Broadband, but there is no Virgin Wall socket in my flat. Re: No wall socket. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . 0 Kudos Reply. Security matters. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Received the kit and was excited to set up until I realised you need an ethernet wall socket. Account - Cable. Chatter and natter. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. VM don't use fibre inside the property. Options. Call the Pre-installation and delivery team on 0800 052 1734. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. 1. on 23-10-2022 13:36. Virgin Media Community. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Push the white cable with the black label into the Hub. But I have no Virgin Media Wall socket in my house. Hello, my isolator cable does not fit into the virgin media wall socket. Now to my Issue: I opted for the self-installation ki. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Networking and WiFi. on 08-02-2023 13:33. You can also check for a loose cable as not all properties have a socket. 3 minutes ago. Hi, I have ordered a self installation kit for broadband and landline. Re: Wall socket installation 09-07-2022 18:11 - edited 09-07-2022 18:12 Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on thereI've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Plug into the wall socket. . I have tried to contact vm but I don’t have a landline number so they w. Options. How about using a 10m RJ11 to RJ11 telephone cable. 150 from a VM landline or 03454541111. I would love to help you get your service installed. Discounts, coupons and cashback: 2019 =. 0 Kudos. It's true that. Koda. That is a rooftop aerial outlet for Freeview TV. Tudor. Failing this. Connect the Hub’s power cable with the blue tab. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Sign in . Hi Graham. The Openreach sockets do not work for Virgin Media. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m just wondering if I’ll need to pay to have that installed thanksHI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I assumed - 5381512. TV on the go. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. I am so sorry to hear that you seem to be missing a wall socket in the home. on 15-04-2023 16:54. Tudor. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. Phone. You dont need a new router just for the test the Computer will connect directly. Re: Wall socket. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Tried the virtual assistant but it didn’t prove helpful. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The top “capped” one is marked FM & has been disused since cable went digital.